Rules of the library

Services

Savonlinna Municipal Library offers you books, newspapers, magazines and audiovisual material, free of charge and available for loan. During the library's opening hours the public spaces are open to all with no entrance fee. The library staff gives expert help to customers in all questions concerning the library, its use and collections.
The library users may make proposals for new acquisitions. Items which are not in the library's own collections may also be borrowed from other libraries as an interlibrary loan.

The Right of Use

The library services are available to every person or community willing to comply with the rules of the library. The right to use the library includes the permission to borrow materials, use the collections, the services and the public premises of the library according to these rules.

Library Card

You need a valid library card to borrow any materials from the library collections. To get a library card, you must fill an application form at the library's information desk. You must also present a proof of identity and give your address. When you sign the application form you agree to follow the rules of the library. Under 15-year-olds need consent from their parent or guardian.

Your library card is personal and you as the card's owner are responsible for all the loans made with the card. You must report the loss of your card to the library immediately. You will not be held responsible for misuse of your card once the loss has been reported. There is a nominal charge for a replacement card.

You should inform the library of change of your address or name without delay, before using your card with misleading or wrong information.

School classes, day-care groups and other communities or organizations may apply for a community client library card. The community must appoint a representative who will be responsible for all materials borrowed with the community client's library card.

Loans, Renewals, Data Security

The maximum number of items a person - community clients excluded - may have out on loan is 100, with following restrictions for audiovisual material:

• CDs max 25 pcs
• DVDs max 25 pcs

The loans may be renewed up to five (5) times if the materials have not been reserved by another customer. The library shall not be held liable for any damage caused by borrowed recordings or software to customers' equipment.

The library's customer records are used only for monitoring loans. No information is disclosed to external parties. Details are removed from the customers' records immediately after the materials have been returned. You have the right to check exactly what information about you is stored in the library's records.

Fees and Charges

You can borrow most materials free of charge. However, there are fees and charges collected for:

• reserving a book (or other loan item)
• overdue loans
• replacement of lost, damaged or unreturned materials
• replacement of lost library card
• inter-library lending service and material delivery costs

Loss of Rights

You lose the right to borrow if:

• you have not returned the items you have borrowed and you have been sent two reminders.
• you fail to pay for lost, damaged or unreturned materials
• you owe the library an amount exceeding the maximum allowable

You are banned from using any of the library's services if you act disruptively despite being forbidden or if you cause damage to library property.

Customer Feedback

Your feedback is welcome. You can leave your feedback at the information desk. Complaints concerning the library and its services should be addressed to the Library Director or the Savonlinna Board of Cultural Affairs.